Published On: Thu, Aug 17th, 2017

TOP HOSPITALITY FIRM PULLED UP BY CONSUMER FORUM

The forum has thus asked the service providers to abide by its promised services and has also asked it to cough up an amount of Rs 50,000 as compensation towards the complainant’s mental agony and Rs 10,000 towards his litigation charges

Central Mumbai district consumer dispute redressal forum pulled up one a top player from the hospitality providers, Mahindra holidays and resorts India limited, as the firm turned down travel plans of one of its consumers ever after several requests. The forum has thus asked the service providers to abide by its promised services and has also asked it to cough up an amount of Rs 50,000 as compensation towards the complainant’s mental agony and Rs 10,000 towards his litigation charges.

A Nepeansea Road resident, Sunil Bhandari, having membership with the firm from 2002, was opting for the services under the red plan in which he was entitled to use a one bedroom apartment for his holidays. This booking was available annually for a particular season for a week’s time. According to the complainant’s version, “On October 16, 2012, he received a sales promotion call from a representative of the firm for an upgradation of his plan. Accordingly, the red plan was upgraded to a purple plan, with an additional amount of Rs 2,63,000. Meanwhile, on the same day, another representative called up Bhandari for the upgradation of the plan at a much cheaper rate, which was Rs 1,51,000. Bhandari felt cheated by the first representative and accordingly the deal was finalised with the second amount. Meanwhile, a complaint of cheating against the first representative was registered with the firm. Later in November 2012, he got a receipt of the upgradation of his plan from red to purple.”

The complaint copy further reads that despite the upgradation of the plan, the firm refused to take any booking for holidays. The complainant claimed he had put several requests and letters for the approval of his vacation plan, but they did not respond to the request, thus the complainant approached the forum and filed a complaint.

The forum after, going through the complaint’s version, asked the firm to file its reply, to which the firm held that the complainant had already been informed of the fact that the offer which was provided to him by the second representative of the firm was an error and had asked him to pay the remaining amount, but he did not pay and thus he was a defaulter.

The forum, after going through the arguments advanced, held that the firm had confirmed the upgradation of the plan by issuing the certificate of the same. “Once the payment is accepted and upgradation letter is issued, the firm cannot deny the members from utilising the plan. Thus, there is an apparent deficiency in services on the part of the firm. Therefore, it is necessary to direct the firm to allow the complainant to use the upgraded purple plan as per the upgradation letter,” held the forum.

source: http://www.dnaindia.com/mumbai/report-top-hospitality-firm-pulled-up-by-consumer-forum-2528964

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